Terms of Service

Effective April 11, 2026

1. The Service

FactoryLM is a maintenance digital transformation firm. We deliver services that structure a plant's maintenance context — assets, manuals, PLC tags, and fault history — into a Maintenance Intelligence Namespace, and we operate MIRA, our AI execution layer, on top. MIRA is accessed via web chat, Telegram, and Slack integrations.

2. Offers & Billing

  • Assessment: $500 one-time. Onsite or remote floor walkthrough and written gap report + namespace blueprint.
  • Pilot: $2,000–$5,000/month, 3-month minimum. Scoped namespace structuring on one line or cell, with MIRA deployed against that scope.
  • Operating Layer: $499/month per plant. MIRA in production on a structured namespace with quarterly audits and CMMS write-back.
  • Enterprise: Custom, billed under a signed Order Form.
  • Payments processed by Stripe (Assessment and Operating Layer) or invoice (Pilot, Enterprise). Operating Layer can be cancelled anytime via the Customer Portal — no cancellation fees.
  • Upon cancellation of a recurring subscription, access continues through the end of your current billing period.

3. 48-Hour Risk Reversal

If you subscribe and decide MIRA isn't right for your team within the first 48 hours, email contact@factorylm.com for a full refund. No questions, no hoops.

4. Acceptable Use

You agree not to:

  • Resell, sublicense, or redistribute MIRA access to third parties outside your facility
  • Use automated scripts to scrape, extract, or bulk-download other users' data
  • Upload content that infringes on third-party intellectual property
  • Attempt to reverse-engineer MIRA's AI models or diagnostic algorithms
  • Use MIRA to generate content that violates applicable laws

5. Intellectual Property

  • Your content: You retain all rights to equipment manuals, documents, and data you upload. By uploading, you grant FactoryLM a limited license to index, embed, and retrieve your content solely to provide MIRA's diagnostic service to your tenant.
  • Our service: MIRA, including its diagnostic engine, retrieval pipeline, and user interface, is the property of FactoryLM, Inc. You may not copy, modify, or create derivative works of the service.
  • AI-generated responses: MIRA's diagnostic responses are provided as-is for informational purposes. You may use them freely in your maintenance operations.

6. Limitation of Liability

MIRA is an AI diagnostic assistant. It is NOT a replacement for qualified maintenance personnel, OSHA compliance, NFPA 70E arc flash safety procedures, or manufacturer-specified maintenance protocols.

MIRA's responses are suggestions, not directives. Always verify critical safety information with the equipment manufacturer's documentation and follow your facility's lockout/tagout (LOTO) procedures.

To the maximum extent permitted by law, FactoryLM's liability is limited to the amount you paid in the 12 months preceding the claim. FactoryLM is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to equipment damage, personal injury, or production losses.

7. Termination

  • You may cancel your subscription anytime via the Customer Portal.
  • We may terminate your account for violation of these terms, with 7 days' written notice (except for egregious violations, which may result in immediate termination).
  • Upon termination, your data is retained for 30 days (for reactivation), then permanently deleted. You may request immediate deletion by emailing privacy@factorylm.com.

8. Warranty Disclaimer

The service is provided "as is" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Governing Law

These terms are governed by the laws of the State of Delaware, USA. Any disputes will be resolved in the courts of Delaware.

10. Changes

We may update these terms. Material changes will be communicated via email to active subscribers at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about these terms: contact@factorylm.com
FactoryLM, Inc. — Delaware, USA